As your company grows, there comes a time when you start to think about replacing your accounting system with an ERP (Enterprise Resource Planning) system. There are lots of reasons that most growing companies hesitate to make the change, including:

• Extra work for employees during the implementation,
• The expected cost of the software and services,
• Concerns that the system will be hard to use.

While these are all valid concerns, the nature of ERP implementations is changing. There is much greater flexibility in rolling out the software over time to minimize the disruption of business and spread out costs. ERP systems are becoming easier to use, and younger employees want to work with modern systems.

What is the real value of upgrading to ERP?

Interestingly, as the difficulty of ERP implementations has declined, the importance of smaller businesses improving their businesses processes has increased. Customer expectations have changed significantly with the wide adoption of the internet. High service value companies like Amazon set a high bar for all businesses to meet.

Even your long term, loyal customers may be tempted to shop around if your business processes make it difficult for them to work with you.  Switching from an accounting system to ERP allows you to centralize information and automate processes. Employees can focus more on individual customer service and less on paperwork. ERP will help you:

• Deliver on expectations.  When you know exactly what you have in the warehouse, you can fulfill those special orders faster. When you can schedule services during one call with the customer or provide online self-scheduling, you make your clients life easier. ERP can help you simplify fulfillment processes
• Deliver better customer service. Your biggest advantage as a small or midsize business is the personal attention you can give to every customer. If your employees spent less time looking for information, could they spend more time understanding customer needs? An ERP system will help your employees automate processes to focus their time on customers. 
• Spot opportunities.  Data in the systems that you currently run don’t do you any good if you can’t put it all together to analyze. An integrated ERP system allows you to combine data from all points within your business to give you insights into results and trends. Identify the products with increasing sales to build momentum and clear out the products that don’t move.

The benefits of moving to ERP continue to grow, while the challenges continue to dissipate. Let’s talk about how you can get ahead of your customer’s expectations and beat out the competition.

A common misconception among many business owners and managers is that managing the security of their systems and computers is a time-consuming and costly endeavor. While it certainly can be expensive, how much you spend really depends on the type of security you want and need. In fact, there are security steps you can take that won't cost you much in the way of time or money.

Here are five low-cost things you can do to ensure that your business is secure.

1. Communication is key Many companies take adequate steps to ensure that their systems are adequately protected. The thing is, many security breaches come from within the company. If your employees keep passwords written on pieces of paper that they leave lying around their desks, this is a security issue. It is a good idea to agree with employees where to keep important information and ensure they follow these rules.

Beyond that, if you implement security changes or new systems e.g., new virus scanning software, it is important that you talk to your staff to ensure they know how the system works and how they can use it. You would be surprised at how much effective communication can help to minimize security issues, and best of all? It's free!

2. Educate your staff One of the more common security issues comes from spam and malware found in emails. It is a good idea to educate your staff on how to spot these different types of emails and other malicious websites, as well as how to avoid them.

It is worthwhile ensuring that your employees know their roles when it comes to security too. If you have a secretary who you believe is responsible for ensuring the office is locked at the end of the night, take steps to ensure that this person understands their responsibilities. The same goes for computers your staff use: If they are responsible for conducting security scans let them know this. While this may take some time, the cost is low to free.

3. Keep track of your keys To ensure the security of your IT systems and your physical office, you should keep control of your keys. That is, both the physical keys and those associated with your software (the codes you enter to verify software and unlock full versions).

Keep track of which staff members have a key to the office and if possible number them. The goal here is to know where your keys are at any given time, and if a staff member changes employers make sure you ask for them back.

Many software keys or licenses are single use only. If you invest in software and an employees steals this along with the key, you will likely have to purchase the software again. A good tip is to keep software keys secure and separate from the software itself. The best part about this step is that the cost of doing this is minimal.

4. Keep your software updated Hackers can be a lazy bunch. They will often target those with out of date software, because it's usually easier to hack. To reduce the chance of being hacked, you should take steps to ensure that your software is up-to-date. This includes your virus and malware scanners, as well as browsers and even software you don't use.

Get your staff to perform a 'software audit' on their computers on a regular basis. This means going through their computer and properly uninstalling software that they don't use, while also taking time to ensure their system is completely updated. This step is easy to implement and will cost you next to nothing.

5. Keep important systems off site Many small to medium businesses keep their servers on site. While this is convenient as your systems are right there and easily accessible, this could also create a security issue. One way to minimize this is to work with an IT partner who can host your systems or servers off site or in the cloud. While this involves some cost, working with an IT partner could save you profits and productivity in the long run, as good providers will ensure that your systems are secure and working properly.

If you are looking to make your systems more secure, please contact us today. We may have a solution that will work for your business.

Do you know what type of processor your computer has? Most people will answer 'Intel', because it's the most popular processor maker there is. If you were to follow processor news, you would know that Intel has recently introduced a new version or 'generation' of their popular Core processors that could prove very useful for your business.

While the new processors are not out just yet, many business owners and managers are wondering what exactly this new version will bring and whether upgrading is worth it when it's released?

Overview of Intel's processors If you have looked at buying a computer in the past three years you have likely heard or seen computers being advertised as having an Intel Core i3, i5 or i7. These processors are Intel's current line or models, used in laptops and desktops.

• Core i3 processors offer the lowest amount of processing power and are generally found in low-end laptops or desktops. These are best for users who only need computers to check email or browse the Internet.
• Core i5 processors are the mid-range and can usually be found in mid-range laptops and desktops. These are best suited to most personal users and can handle most computing needs.
• Core i7 processors are top of the line and are the most powerful processors Intel makes. These are really suited to businesses and high-end consumers who need powerful processors.

Introduced in 2010, these processors have seen updated versions released almost every year. Intel calls each update a 'generation' and the latest, introduced in May 2013, is the 4th generation. You can tell which generation of processor your computer has by looking at the model number e.g., Intel Core i7 3xxx is a third generation processor.

This year's generation is called Haswell by Intel, but many computer manufacturers will not use this name when presenting technical specifications to users. They will instead use the model name e.g., Intel Core i7 4xxx.

Changes made with Haswell There are numerous changes that Haswell processors bring and here are three that businesses will benefit from:

• Faster performance - Because the new processor uses a slightly different layout, more processing power has been added. This means computers using this processor will be faster. This chip is also smaller than the previous versions, so you should see smaller laptops introduced with more computing power.
• Power savings - Intel has said that when they develop new generations of chips, they aim to always reduce the power consumption. This leads to longer battery life in laptops, without having to sacrifice computing power. How much power saving this new generation of processors will bring remains to be seen, but you can be sure that newer laptops will have a longer battery life.
• Enhanced graphics - With the introduction of the first Core i3, i5 and i7's, Intel included an integrated video card. Graphics performance is important to a number of different types of users, including gamers, graphics designers and to some extent, businesses. If you use graphics-heavy programs, like Photoshop, on a daily basis, you need a powerful graphics processor. The new update brings an increase to the integrated card performance which should be more than powerful enough for most users' needs.

A question being asked by many is whether the new processors will bring a price increase. At this time, prices have not been released,but there is rumor that they are going to be higher. Past releases have not generally affected the overall price of laptops and desktops though and if anything has made them less expensive.

Should I upgrade my systems? From what we can see about Haswell it will be worth the upgrade for businesses with aging systems, or users needing a boost to the processing power of their systems. If you updated last year, or even the year before that, you will likely be better off waiting a while yet.

Another option could be to wait until computers with Haswell processors enter the market, which should be by mid summer. You will probably be able to get computers with a third generation processor for a lot less. Meanwhile, a third generation processor should be more than able to meet all of your computing needs, especially if you have or invest in a Core i7.

If you are thinking of upgrading or would like to learn more, please contact us.

When browsing the Internet, what type of site do you spend most of your time on? For most people, that would be social media. It's hard not to find someone using social media these days. One of the less popular, yet still important, services is Google+. While the user base is considerably lower than say Facebook, it is growing. In an effort to increase numbers further, Google has recently introduced a number of interesting changes to Google+.

Here is an overview of the new Google+ features recently introduced.

A new layout One of the first things you will notice about the updated Google+ is the layout has been drastically changed. On the main (Home) screen you will notice that posts have been changed to individual cards, similar to the Google Now cards, and are arranged in either one, two or three columns. These posts now take up more space horizontally which makes it far easier to view more content at the same time.

The menu bar that took up the left-hand side of the previous layout has been moved and is now collapsible. If you hover over Home on the upper-left of the screen the menu will pop out from the left-side. Circles and related feeds have also been added at the top of the window and clicking on a related circle name will bring up content only from your friends in that circle.

Adding new posts has also been turned into a card layout which is found at the top-left of the content stream. The different options e.g., Text, Photos, Link, Video and Hangout, are now big buttons that you can push to create a related post.

Improved Hangouts Possibly the most intriguing new feature introduced is actually an update to the existing Hangouts. The numerous Google chat functions have been merged into a single chat and video messaging app available for Google+, iPhone, iPad, Android, Gmail and Chrome.

This means that you can host group chats for up to 10 participants which users can access through various systems. What this means for businesses is that you now have an easier way to communicate across multiple systems without having to worry about compatibility.

Better pictures and albums A key component of any social media platform is visual content like pictures and videos. Google has introduced some interesting photo based features that could help make your content even more attractive. One feature is Auto Enhance, which will touch-up photos by looking at factors such as blur, contrast, saturation, etc. From what we have seen, the touch-ups are effective in making your pictures look better.

There is also a new feature called Auto Awesome, which looks at the types of photos you upload and can do various impressive things. For example, if you upload a series of similar pictures, say a sequence of images taken one after the other in a short amount of time, Auto Awesome will create an animated GIF which you can share on your wall. This function can also create panorama or HDR images.

Auto Highlight is another recently introduced feature which uses an algorithm to analyze pictures and skip over duplicate, blurry or underexposed pictures while uploading them, supposedly leaving you with only the best pictures.

Hashtags The hashtag (#) has become popular on many social media platforms and is an easy way to find similar content. Google+ has improved the hashtag system and will now automatically add relevant tags to your posts. You will see these as small blue tabs on the right of the card, and hovering over these will show the relevant hashtag. If you click on it, the card will flip over and show you other posts that have the same tag. This could be a great way to find similar content and could help bring more exposure to your profile.

The new Google+ layout is definitely a big change compared to previous versions and could prove to be useful for your company's profile and online presence. If you would like to learn more about using Google+ please contact us.

The 2013 version of Office 365 was recently released and many businesses have upgraded to the new system which offers many useful benefits. One of the new systems introduced in the recent update is SkyDrive Pro. This has garnered interest from various business owners, although many are a little unsure as to what exactly this app is.

SkyDrive is Microsoft's online cloud storage service. Users can create, edit, share and store all manner of documents, including those from the various Office programs. SkyDrive Pro is the business oriented version of SkyDrive.

According to Microsoft, "SkyDrive Pro is your professional library - the place to keep your work documents and other files." Using either your company's SharePoint server or SharePoint Online, your files are synced and stored in the cloud. This enables you to easily share them with colleagues, access them from mobile devices, and work on files offline.

Your files are stored in what Microsoft calls a Library. Think of this as a virtual hard drive. You can add files and folders in the same way you can with a normal hard drive, only they are online instead. You can access this by logging into Office 365 using your browser and clicking on SkyDrive (in some sites SkyDrive Pro is referred to as SkyDrive and clicking on this will take you to SkyDrive Pro).

How to set up desktop syncing with SkyDrive Pro One feature of SkyDrive Pro is that it allows you to sync files from your desktop to the cloud, for easier access. If you have a version of Office 365 installed that includes Office 2013, you should already have access to SharePoint Pro. In fact, it should already be installed on your computer.

Before you try to set up desktop syncing, it is a good idea to check with your system administrator to ensure that SkyDrive Pro syncing has been enabled and downloaded. Then, you can set up syncing by:

1. Clicking on Start and searching for SkyDrive Pro. It should be found in the Office 365 folder.
2. Launching the desktop app. You should see a window pop-up asking which Library you would like to sync. Don't enter anything unless your IT partner has provided you with a specific IP address.
3. Opening Office 365's Web portal on your browser and clicking on SkyDrive.
4. Clicking Sync in the top-right of the Office 365 window in your browser.
5. Selecting which library you would like to sync with your desktop and clicking Sync Now.

The PC based application you opened in step two above should automatically start syncing. It may ask you to log into Office 365, and after you do so, you should be able to access your online Library from your desktop.

By default, the Library will be placed in your Favorites folder which can be accessed by opening any folder and looking to the left, under Favorites. Saving files into the SkyDrive Pro folder should upload and sync them to your account.

If you would like to learn more about using SkyDrive Pro or any Office 365 program please contact us today.

The internet has made it easier for businesses across all industries to distribute products to a wide audience. Retailers taking their products online need to manage packing and shipping. Service companies can add revenue streams by stocking and selling complementary products. Even plant nurseries can safely ship their fragile stock to the other side of the country.

Maximize profits with ERP

While the internet makes it easy to connect to customers everywhere, there are business challenges unique to distribution. Fulfillment, stock outs, overstocks and lost shipments can reduce profits and take time away from the primary business.

With an ERP system, you can not only manage your primary business but also simplify and control distribution. Supply chain management through an integrated ERP system will:

1. Keep track of inventory and pending orders.
2. Manage invoicing automatically.
3. Streamline purchasing and receiving processes.
4. Identify customer purchasing trends.
5. Reduce inventory costs with better forecasting.
6. Help you negotiate better terms with vendors.
7. Track customer purchase history.
8. Import the orders placed on your website.
9. Allow anyone in the company to answer customer questions…on the first call.

Simplify distribution processes

The ability to build stronger relationships with customers through product sales that complement your primary business is a huge opportunity made possible by the internet. To ensure a good experience for each of those customers, you need to set up the systems that support good distribution practices.

Let’s talk about how you can add new revenue streams with ERP. Build your business with better customer relationships.

The password is the main way we identify ourselves online. We need these to access nearly every account and service we use. Hackers know this and often target this area. One way to minimize the chance of your accounts being hacked is by using different passwords for every account. However, the issue is that remembering them all isn't always easy. A password management system can help, but what type of system is the best?

Below is a brief overview of the four types of password management system you can use.

1. Cloud or Internet-based These systems are usually cloud based and accessed through an app or browser plugin. Apps ordinarily store your passwords, or generate one to use, and will automatically apply this when you visit a site that requires a password. These systems are great for breaking the one password habit, However, because they store all of your passwords in one place, they could become a target for hackers.

2. Cloud or Internet-based with two-factor authentication The next step up from the cloud-based password management system is one that supports two-factor authentication. Your passwords are still stored in the cloud, but you will need to provide another piece of information before you can access sites.

The interesting thing is that many of the cloud based password systems actually offer this in their premium offerings. So, not only do you get better password protection, but it's with the same system meaning you likely won't have to switch.

The cloud based systems are a good idea if you use more than one system on a regular basis and if you work from outside of the office.

3. Computer-based Computer-based password management systems are similar to the cloud versions, only the passwords are stored on your computer, and accessed using a master password. Because many hackers usually don't go after individual hard drives - they have to get through your network and then find the program and try to break the password - the chances of your passwords being exposed are minimized.

The only problem with systems like these is that you normally have to log in for the service to work. If you forget to log out and someone walks by, they will be able to access everything. However, for the manager who wants a secure system, this is a better option than the cloud based versions.

4. USB-based There are a number of USB devices that have a smart card in them that can store passwords. When you plug in the USB to your computer, the software on the USB can input the stored passwords when needed. These devices are typically more expensive, with some costing as much as USD$100, but they offer the highest amount of security as your passwords are kept with you.

The main downside to these devices is that they aren't the biggest and are usually about the size of a standard USB stick. This means that they are easier to lose, making getting your passwords back even tougher.

If you are looking for a better way to keep track of your passwords, please contact us today to see how we can help.

To many netizens, the Internet is one massive popularity race. Companies and people alike take great strides to carefully build a brand and reputation that they feel comfortable with. Unfortunately, there comes a time for any business when they have to deal with a complaint. There are many warning stories of companies that have handled negative feedback and complaints poorly and seen their reputation tarnished. If you want to avoid a dent in your corporate reputation, it would be wise to manage your online reputation.

Here are five reputation management practices you can employ to better manage your online brand.

1. Don't remove negative content If you see a negative comment or post online it may be your first impulse to delete it. This isn't necessarily advisable, as the main rule about the Internet is that nothing ever goes away. If you delete negative comments on a regular basis, customers could notice and this may lead to them losing trust in your company and ultimately, to lost sales.

What you should be doing is replying instead and encouraging any users who complain online or make criticizing posts to contact you directly, or through a more private medium like email. That being said, if you see malicious posts or content that is posted just to incite a negative reaction (trolling), there is nothing wrong in deleting. Just make sure to acknowledge this by posting a warning that states something along the lines of: "Please note, malicious content will be deleted."

2. Address complaints promptly You should have someone monitoring your online platforms for complaints or negative feedback, so that you can respond promptly. This will also show customers that you actually use your platforms and are willing to engage. If you do not take steps to address negative material, you could be sending the message that you don't care enough about customers, which could drive them away.

3. Provide people with a place to complain Being proactive is important when it comes to reputation management. Instead of waiting for complaints to be posted on various review sites, blogs or even social media, which are all out of your control, why not provide a place that you can control, for all types of feedback.

Having an easy to see form, forum or other similar area on your website, where customers can interact with you, could go a long way in helping limit where complaints pop up. If you are in control then you're more likely to see complaints sooner and better able to answer them quickly too.

4. Ensure colleagues and staff are all on the same page Two things that turn almost customers off of a brand are a company that isn't organized and being told different things by different people within the same company. If you have more than one staff member managing your online reputation you need to ensure everyone is on the same page. If a client asks a question they should get one answer and if there is a complaint there should be one response or person handling it.

It is a good idea to establish how to deal with complaints, who will deal with them and when they will be dealt with, and communicate this with all staff, not just those handling your online presence. A unified procedure could go a long way in minimizing the harm negative feedback can cause.

5. Monitor online activity We don't mean monitor the activity of your employees, we mean take a look at the different communication channels used by your customers and the public at large. If your business relies on reviews, simply monitoring your own profiles and website isn't enough. Many customers complain on review sites like Yelp, Ripoff Report, or their own blogs. Taking time to search for, and browse these sites could help you gauge the general perception of your company. If you see an increasing number of negative reviews for example, you know it is time to look at what needs to be improved.

Having a well managed online reputation won't guarantee new customers will come flooding in the door, but it can help decrease customers from going out the door, taking valuable sales with them. If you would like to learn more about reputation management please contact us today.

Productivity is without a doubt one of the more popular technology buzzwords nowadays. Business owners, managers and employees all seem to be striving to increase their productivity but may not know the best way to go about doing so. One way could be leveraging technology, more specifically, apps, to help improve efficiency.

Here are four productivity apps that could help make you more efficient.

1. Doodle

A common hindrance to productivity are meetings. Everyone has to take time out of their day to attend, and it can be even harder to schedule a time to actually meet, especially when your colleagues are so busy. Doodle is an app that helps users find a time and date to meet.

It works by the meeting leader setting a number of dates and times for a potential meeting. Doodle then creates a calendar with these times and dates, allowing users to click on. The app aggregates the feedback and then suggests a time and date that works for all invitees.

The Doodle app also integrates with Outlook, Google Calendar, Yahoo and iCal, which means you can schedule meetings and send invites directly from the calendar. The basic app is free, but you can also sign up for the Premium version which gives you more functionality, such as being able to send reminders and mobile support. Click here to learn more.

2. Any.do

As a business owner or manager, you are likely busy and have a never ending to-do list which may get out of hand from time-to-time. Any.do is a beautifully designed and simple to use task manager for your mobile device and Web browser. When you enter a task on your mobile device it will seamlessly sync with other versions, meaning lists will be the same wherever you view them.

An interesting feature that sets this app apart from many similar apps is that you can share lists and tasks with people to ensure that everyone is on the same page and knows what needs to be done today, tomorrow or later. It's free and available for most browsers, Apple and Android devices. Visit the Any.do website to learn more and download.

3. Due

Sometimes being productive means you actually have to be proactive. You may need a little nudge or reminder to get an email written, or file your tax return if you can't ever seem to find the motivation, best time to start, or even to remember.

Due is an app for the iPhone whereby you set reminders for yourself. A flashing a message on your screen acts as a reminder and continues to alert until you have completed the task and marked it as such in the app. It could be annoying, but just the right prompt you need to get important tasks started. You can download the app from iTunes for USD$4.99

4. HootSuite

There's a good chance that you, or someone you work closely with, spends a seemingly inordinate amount of time each day on social media. Maybe it's maintaining your company's profile or finding interesting content and physically posting this. If you have more than one social media account this could prove unproductive.

HootSuite is a social media dashboard that brings all of your social media platforms into one app. You can schedule posts for all of your networks at once, and easily view each service from one screen. This cuts down the amount of time you spend on social media and allows you to focus on running your business. The app is free for up to five social media accounts and one user, and USD$8.99 a month for the Pro version. Check out the HootSuite website, to learn more.

There are countless apps available that can help improve your productivity, or at the very least make you work in a more efficient manner. What are your favorites? Let us know.

The world, and the businesses that run it, are becoming increasingly social. This has led to a dramatic increase in the amount of data available to us, thus making Business Intelligence (BI) more important than ever. One increasingly popular form of BI is the collection, analysis and use of social data. This is a relatively new idea that has many business owners and managers confused. Are you one of them?

Here's an overview of social data and three ways small business owners and managers can use it to make decisions.

What is social data? Social data is any data or information collected from the various social media sites available. The easiest way to define social data is to differentiate it from social media. Social media is content that a user has created, copied or linked with the idea of sharing it with other people using a platform i.e., Facebook. Social data is the information that is linked to this content, such as shares, likes, location, time posted, etc.

It is social data that powers analytics and social media monitoring, (how popular your content, profile, etc. is), and if utilized efficiently could go a long way in helping you make better business decisions and a more focused marketing strategy.

Because there is so much data relating to and generated by social media activities, it can be nearly impossible to track and analyze it all. But, it is quickly becoming an important part of Business Intelligence, and will continue to become even more so as the number of social media sites and users continues to expand. That's why many BI solutions are starting to integrate social data gathering and analysis tools. While you may be able to track and analyze this data, do you know what you can do with it?

Three uses of social data

• Competitor research - Many companies currently focus on data related directly to their content. Why not expand it and look at your competitors, such what they are posting and how their followers are reacting? If done properly, this can give you valuable industry insight and generate ideas as to what you could also be doing to better leverage your brand and position.
• Judge health of marketing campaigns and overall interest - The main use of social data should be to help you track how well your current marketing campaigns and content is doing. Being able to analyze this data will reveal what works and what doesn't, allowing you to tweak and fine tune your efforts. The best platforms can provide near instant results which allow you to update or change on-the-fly.
• Gauge current public opinion - Social media is like a stream. There's always content flowing by you, much of it potentially useful. If you can track what people are saying, sharing and commenting on, you can spot trends faster, enabling you to come up with even more relevant content for followers to share, thus expanding presence.

There are numerous uses for social data in organizations and many bigger companies have started to track and implement learnings in different departments such as marketing, human resources and even finance. This is a great way for you to better know and provide what your customers and followers want.

If you would like to learn more about social data and how your company can use it effectively, call us today for a chat.